Whose terms these are.
These are the rental conditions of the booking partner whose system powers the search on this site, reproduced in full and unedited. They are not our terms. We are not a rental company: we do not own the cars, we do not hand over the keys, and the rental agreement you enter into is with the supplier who does.
Two other documents matter alongside this one, and both are more specific than it. The listing for each individual car states its own deposit, mileage allowance, card requirement, minimum age and cancellation terms, which vary from car to car even between similar models. The voucher you receive after booking repeats those and adds the handover arrangements for your particular supplier.
Rental conditions in full.
Reproduced verbatim. The numbering is the original numbering.
- 1
The minimum chargeable rental period is 24 hours. It means that if you rent a car for a few hours, you will be charged for a full day. For example, if you need a car from Monday morning to Tuesday afternoon, you will be charged for two full days.
- 2
If you want to extend your rental period, you must inform the rental agent in advance.
- 3
You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of car rental company. If the level of fuel is higher, you are not compensated for the difference.
- 4
If the car is returned so dirty that it hinders its inspection, the car will be washed at the customer's expense.
- 5
Standard insurance does not cover damages to wheels, undercarriage, windscreen, and interior of the car.
- 6
In case of an insured event, you must immediately notify the rental agent and receive a police report, except as otherwise agreed with the agent. Failure to fulfil these conditions will cancel the insurance issued for the car and make you fully responsible.
- 7
The insurance is invalid in the event of deliberate damage to the car caused by intentional vandalism or neglect.
- 8
Rental cars are allowed to travel only on paved public roads.
- 9
If you plan to travel outside the country, please notify the rental agent in advance to complete the required documents.
- 10
The contact phone number with the correct country code provided at the time of booking must be available throughout the car rental period and on the day before pick-up. We do not accept any service quality claims, if it was impossible to contact the renter by mobile phone or messengers (Viber / WhatsApp / Telegram).
- 11
The payment for fuel, parking, fines, and toll roads is the responsibility of the renter.
- 12
The driver's minimum age and driving experience are listed on each car's page. These requirements may vary even for similar models. The rental agent has the right to refuse to provide the service at any time if the driver's age and/or driving experience does not meet the requirements for a particular car. Please use the filters to find cars that match your criteria.
- 13
To rent a car, you must have a valid national driver's license with details duplicated in Latin script. The expiry date on the license must be no earlier than the end date of the rental period. Copies or electronic licenses are not accepted. If your driver's license is only valid in the country of issuance, we strongly recommend including an International Driving Permit (IDP) in your documents and providing it upon request.
- 14
Check the methods for paying the remaining rental cost, holding of the deposit, and the deposit refund timelines during the booking process and in the rental voucher.
- 15
Renting a car may require a mandatory physical embossed credit card in the name of the main driver. If a credit card is required, ensure that you have it with you when picking up the car. In some cases, rental companies may accept debit cards, which will also be specified during booking and in your voucher. The debit card must also be a physical, personalized card with embossed details and issued in the name of the main driver. Ensure that you have the card with you when picking up the car.
- 16
Only small pets may travel in rented cars and should be kept in their travel carriers at all times.
Four clauses in plain language.
Clause 15: where a car requires a credit card, it must be physical, embossed and in the main driver's name. Clause 13: the licence must be the physical card, with an expiry date no earlier than the end date of the rental and its details in Latin script; copies and electronic licences are not accepted.
Clause 5: standard cover excludes the wheels, undercarriage, windscreen and interior. Clause 8: hire cars may be driven on paved public roads only. Clauses 5 and 8 also appear in the guide to driving in Gran Canaria.
Questions about a specific booking.
If you have already booked, your voucher carries the contact details for the supplier holding your car, and they are the people who can answer about that rental. If you have not booked yet and something here is unclear, write to us at info@grancanariacarhire.com and we will tell you what we know and say so when we do not.